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Although Information Technology (IT) has made a lot of progress in making software applications easier to use and handle, the complexity behind the simplified user interface has increased. At the same time the demands and expectations of the business and end-users have also become more stringent. Large-scale migrations, e.g. the replacement of a large and critical business application, the migration from one operating system to another (e.g. from Windows NT to Windows XP), or the complete replacement of client hardware globally, require due preparation, planning, and coordination. If not done properly, the costs of the implementation and the risk of delays increase significantly. |
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