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Business case and issues

IT Services Management

business case and issues - ibr ag

There are plenty of business cases available. The following section provides just one example to illustrate the high potential of benefits.

A multinational company has identified potential savings and service improvement in their PC facility management. Therefore a project has been defined with the objective to migrate the PC facility management to a fully serviced PC Life Cycle Management.

 

After the first year, the project achieved the following results:

    • from day one at least 25% cost savings in purchasing and operations
    • increased Service Levels
    • reduced Investment costs
    • streamlined , transparent global processes
    • high level of standardisation and consequently reduced operational support costs
    • fully managed software packaging
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For additional business cases, the following links of IT Service Management forums might be of interest:

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