Capabilities and experiences

IBR AG is a project management and business process consulting company based in Arlesheim, specializing in projects at the interface between business and information technology. IBR AG does apply the appropriate methodology for a successful Service Management based on your project and organisational needs. Members of the IBR AG team have extended business knowledge gained over many years working for pharmaceutical and other companies with high dependency on IT Service Management. IBR AG has focussed on the management of Service Desk, Service Level, Financials, as well as Incident and Change Management to support our customers in their projects.

Projects carried out include:

• IT Life Cycle Management
  Complete life cycle management of the IT equipment, including requirement ascertainment, variations, catalogue management and leasing (also preparing replacement by the next generation of assets of a new life cycle).
  
• Outsourcing of Helpdesk / Service Desks
  Definition of the project scope, analysis of the internal customer organisation and workflows, vendor negotiation, generating of the required SLA and process definitions, manage the implementation.
  
• Printing and Publishing Management
  Definition of service blocks and components, vendor negotiation and performance measurement